A QUESTION? NEED HELP ?
If you are looking for more details or have a more personalized request, contact our customer service by email at contact@swissbiol.com.
Our customer service department answers all your questions, with an average turnaround time of less than 24 hours.
Who are we?
Swissbiol is an online shop specialized in the sale of various CBD products. Our products are of high quality, made in Switzerland.
How do I know that my order is validated?
As soon as your payment has been validated, an order confirmation e-mail is automatically sent to you. If you do not see it in your email, we advise you to look in your spam folder. Your package will be shipped within 24 hours, excluding holidays and weekends.
How much does shipping cost?
Your orders are shipped free of charge to your home or to a parcel relay.
The tracking system indicates that my package has been delivered, but I have not received my order. What should I do?
Your parcel may be in your mailbox, think of a neighbour or a caretaker. In case of problem, please contact us by email : contact@swissbiol.com . We will take care of your request very quickly.
What payment methods are accepted?
Payments are exclusively possible by credit card on our secure site. A bank authentication called the 3Dsecure will be asked to you in order to order in full safety.
Can I change or cancel my order?
You can modify or cancel your order before it is prepared. In order to deliver your order as soon as possible, the preparation of your order is very fast. In this case, we advise you to contact us as soon as possible via our contact form on our website or by email: contact@swissbiol.com.
What to do if a product is missing or damaged?
If you have a problem with your delivery, please contact our customer service via our contact form on our website or by email: contact@swissbiol.com with your order number. Our team will answer you very quickly.
Will I receive a tracking number for my package?
Your tracking number will be sent to you by email as soon as your order is prepared by our shipping department.
How to contact us for advice?
We will be happy to answer all your questions. You can reach us by e-mail at contact@swissbiol.com or via our contact form on our website.
I can't log in to my customer account.
You have received an email from us with your login and password. In case of difficulties, please contact our customer service via our contact form on our website or by email: contact@swissbiol.com
